Refund
Policy.

This policy covers credit purchases made through our checkout. As there are no subscriptions, there is nothing to cancel — you simply stop buying credits.

Fully unused credits can be refunded within 14 days of payment. The refund is returned to the original bank account used for the transfer.

If part of an order has already been consumed, we refund the remaining balance at the purchase rate of 0.10 EUR per credit, less any discount that was applied to the order.

Credits spent on a completed service are not refundable, because the work has already been produced. If a service failed technically or produced no deliverable, we restore the credits to your balance at no cost.

An order that is still awaiting a bank transfer can be cancelled at any time before payment arrives, with no charge and no further action required.

Send your request through the contact page from the email address linked to your account, including the order reference and the reason for the request. We confirm receipt within two business days.

Approved refunds are issued within 10 business days. Bank transfers may take a few additional days to appear depending on your institution. Currency differences caused by exchange rate movement are not compensated.

• Credits obtained through a promotion or gesture of goodwill.
• Orders where the account was suspended for breaching our Acceptable Use Policy.
• Requests received more than 14 days after payment for unused balances.