Refund
Policy.

As a consumer in the European Union you have 14 days from the conclusion of the contract to withdraw from it without giving any reason.

To exercise this right, send us an unambiguous statement of your decision to withdraw, using the contact details published on this site. The model form below may be used, but it is not mandatory — any clear statement is sufficient.

We refund all payments received within 14 days of receiving your withdrawal, using the same payment method you used for the original transaction.

Where you expressly asked for a service to begin immediately and it has been fully performed, the right of withdrawal is lost for that specific service. Credits that remain unused stay refundable.

To: Next Stop Poland sp. z o.o., Chmielna 98/17, 00-801 Warszawa, Poland — [email protected]

I hereby give notice that I withdraw from my contract for the following service:
______________________________________________

Ordered on: ______________________________________________

Name of consumer: ______________________________________________

Address of consumer: ______________________________________________

Signature of consumer (only if this form is notified on paper): ______________________________________________

Date: ______________________________________________

A complaint can be submitted using the contact details published on this site. Please include the order reference, the service concerned and a description of the problem, so that we can assess it without asking you for further details.

We examine every complaint and respond within 14 days of receiving it.

If a service does not conform to the contract, you may ask us to bring it into conformity — for example by regenerating or correcting the deliverable. If bringing it into conformity fails, is impossible, or is not carried out within a reasonable time, you may request a proportionate reduction of the price or terminate the contract and receive a refund.

This policy covers credit purchases made through our checkout. As there are no subscriptions, there is nothing to cancel — you simply stop buying credits.

Fully unused credits can be refunded within 14 days of payment. The refund is returned to the original bank account used for the transfer.

If part of an order has already been consumed, we refund the remaining balance at the purchase rate of 0.10 EUR per credit, less any discount that was applied to the order.

VAT is not charged; the seller benefits from the VAT exemption under art. 113 sec. 1 of the Polish VAT Act.

Credits spent on a completed service are not refundable, because the work has already been produced. If a service failed technically or produced no deliverable, we restore the credits to your balance at no cost.

An order that is still awaiting a bank transfer can be cancelled at any time before payment arrives, with no charge and no further action required.

Send your request using the contact details published on this site, from the email address linked to your account, including the order reference and the reason for the request. We confirm receipt within two business days.

Refunds are issued no later than 14 days after we receive your request. Bank transfers may take a few additional days to appear depending on your institution. Currency differences caused by exchange rate movement are not compensated.

Nothing here limits your statutory right of withdrawal or your rights in the event of a non-conforming service. The following applies only to discretionary refunds we may grant beyond those rights:

• Credits obtained through a promotion or gesture of goodwill are not refunded in cash.
• Discretionary goodwill refunds are not granted for orders where the account was suspended for breaching our Acceptable Use Policy.
• Requests for unused balances received more than 14 days after payment are handled at our discretion.